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Printer won’t print with USB lead

HP Recommended
HP DeskJet 3760
macOS 10.15 Catalina

Trying to print things from my macbook air like I did last year but my printer doesn’t connect to the wifi so I have to use the USB lead to connect print jobs but it appears yo be offline somehow and I can’t remember how I did it previously?

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@GRailton

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Is there an antivirus software installed on your Mac? If yes, please try disabling it and check if it works.
  • Are you using a USB hub?

While you respond to that, let's try these steps:

  • Go to System Information to check the if the USB is detected or not - 
  • From the Apple menu, choose About This Mac.
  • Click System Report.
  • Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.
  • Try a different port and cable if not detected. Check for any updates on mac.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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