Printer won’t print with Windows 10

[Madasaflake]

Hi. I’ve just upgraded the PC to a Windows 10 one and now the above printer - Deskjet 3050 - won’t print any PDF files from email. I can print from Wordpad. 

[Alex921]

Hi @Madasaflake

if you are able to print from another apps like wordpad and it works fine, but if you are trying to print from your email I suppose it is open from Google Chrome or Microsoft Edge, if you are trying with those, you need to make sure to select the correct printer before to click on print button

Hope solve your doubts

[Madasaflake]

Hi Alex

I'm new to 10 but yes, I am using Microsoft Edge and it is the only printer installed. We only set the PC up on Sunday and I installed the printer up using driver downloads as there is no disc tray. I’ve tried the scan doctor thingy on this website and also have uninstalled and reinstalled it but no luck. 

[Madasaflake]

I have downloaded Adobe and managed to print one PDF document from an email, then tried to do another one and it refused! I’ve been through HP scan doctor, all the troubleshooting things I can find, but no luck. I logged on to my internet banking and tried to print a statement and nothing. I even tried using wireless connection and whereas it said the printer was connected wirelessly it still wouldn’t do it. I have checked the printer is compatible and it is. Head is exploding! Any suggestions would be gratefully received but please keep them in simple speak for me. Thanks.

[Madasaflake]

Hello again. Ok, I’ve worked out how to print my PDF files by saving them and printing from there.

but I still can’t work out how to print a page from my online banking site when I’ve logged in.

any further advice would be welcome please - easy speak please!

[Alex921]

some many times, this kind issue that do not let us print from a website, can be related due to a problem with file (PDF in this case) or can be a problem with web browser we are using, have you ever try to open PDF file from your email and print from Google Chrome, Mozilla FireFox or Microsoft EDGE?

Let me know if this works with one of them