Printer wont install cause of driver

[Super8_IF]

My brand new printer out of the box won't install due to a issue with the driver? Do I need to return this printer?

[Nal_NR]

Hi @Super8_IF,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Before considering returning your HP DeskJet 4252e All-in-One Printer, let's try a few troubleshooting steps to resolve the driver installation issue. It’s common for new printers to encounter driver-related issues, but these can often be fixed with some adjustments.

Steps to Resolve Driver Installation Issues:

Download the Latest Driver:

• Go to the HP Support website.
• Search for your printer model, DeskJet 4252e.
• Download the latest drivers and software for your operating system.

Run the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor.
• This tool can diagnose and fix common issues with printing, scanning, and driver installation.

Check Windows Update:

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates and install any pending updates, as Windows might have an updated driver for your printer.

Remove Previous Failed Installations:

• If the installation process has already been attempted, it might leave partial files.
• Go to Settings > Devices > Printers & scanners.
• If your printer is listed, remove it.
• Go to Control Panel > Programs > Programs and Features.
• Uninstall any HP software related to the DeskJet 4252e.
• Restart your computer.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Super8_IF,

Please find the next steps below.

Install the Printer via USB First:

• Connect the printer directly to your computer via USB.
• Install the drivers and follow the on-screen instructions.
• Once the printer is set up, you can switch it to wireless mode if desired.

Check for Conflicting Devices:

• Ensure there are no other devices or software interfering with the installation, such as old printer drivers or third-party printer management software.

Try a Clean Boot:

• Perform a clean boot to start Windows with a minimal set of drivers and startup programs. This can help eliminate software conflicts during installation.
• Follow the steps in this Microsoft guide to perform a clean boot.

These steps should help you resolve the driver installation issue. If you run into any specific errors or messages during the process, If none of the above steps work, contact HP Phone Support for assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.