Printer wont print

[Joule35]

I have just set up my printer with hp ink, registered it and it shows in the app, but when I try to print nothing happens - it doesnt come up as the printer info 6132e but a 5000 series....I have no idea what is going on. Any ideas? Thanks.

[Kuroi_Kenshi]

Hi @Joule35,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your Joule35 printer not printing!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Connection: Ensure that your printer is properly connected to your computer or network. If it's a wireless printer, check that it's connected to the correct Wi-Fi network.

Verify Printer Model: Double-check the model number and ensure that you are selecting the correct printer in your printing options. Sometimes a different series label can appear due to driver issues or configuration settings.

Restart Devices: First, restart your printer, computer, and any network devices like routers and modems. This can sometimes resolve connectivity issues.

Update Printer Software: Verify that you have the latest printer drivers installed. You can use HP Support Assistant to check for updates or visit the HP website to download the latest drivers for your printer model.

Printer Queue: Check the printer queue on your computer to ensure there are no stalled print jobs that might be blocking new jobs from being processed.

Re-register the Printer: Sometimes re-registering your device or refreshing the connection in the HP app can resolve discrepancies between displayed and actual printer models.

HP Smart App: Utilize the HP Smart App to run a diagnostic check. The app may provide specific troubleshooting steps tailored to your printer setup.

Device Manager: Check the Device Manager on your computer to ensure there are no device conflicts and that the printer is recognized properly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,