Printer

[dd_princess-35]

My printer will not print. It says there is a problem with my account. Can you help me understand the problem. 

[VikramTheGreat]

Hi @dd_princess-35,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

When a printer displays an account-related message and refuses to print, it's often due to one of the following:

1. Payment Issue on Instant Ink Account
   If your credit or debit card on file has expired or been declined, HP will pause Instant Ink service. Since Instant Ink controls ink access (even if you still have ink), the printer won’t print until the billing issue is resolved.
    
2. HP+ Activation Not Completed
   HP+ printers (like the 8035e) require you to sign in with an HP account and maintain an active internet connection. If the HP+ setup wasn't completed or there's been a login issue, the printer might be restricted.
    
3. Account Login Problem
   If you've changed your HP account password recently or logged out from the HP Smart app, the printer may not be properly connected to your account.

 
Let me know what account you have so we can try to help you better.
 

Take care and have a good day.

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VikramTheGreat

HP Support