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HP Recommended
hp officejet 7400 all in one
Microsoft Windows 10 (64-bit)

I can not connect my printer to an Tplink router, the problem is that the printer find the router and its name. But when i shall connct the router to the printer the pinnter says that  it´s wrong securitycode printer will have an WEP-adress but i have not one. I have wps/psk installet on the router.

What´s wrong?

 

Sorry my bad english

 

Nils-Erk

1 REPLY 1
HP Recommended

Replacing/reconnecting/changing your wireless router, try here.  

http://www8.hp.com/us/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

* Reset your printer back to Network Defaults.  Then run the Wireless Setup Wizard to connect.  Both can be accessed from the front panel or computer.  If no front panel for configuration, you must use your Printer USB cable to connect.  You can also try the WPS method if your router/printer supports this only if the Wizard or Printer USB cable is not available.  Read your User Guide for info.
* Set router to a fixed wireless channel like 1, 6 or 11, never ‘auto’.  Try channel 1 first then the others one at a time.  
* Make sure printer and router are at least 5 feet apart.  
* The router must have the 2.4G SSID band enabled with a different name than your 5.0G SSID band in your router.  
* Make sure IPv6 is disabled in the printer.

Make and model of modem and router?

However if you have a Gateway (modem+router) device, all Gateway devices are terrible for wireless connectivity.   If this does not work, suggest you think about putting that gateway device in full bridge mode and install your own high quality router that YOU have full control over.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.