Printhead appears to be missing, not detected, or incorrectly installed Ofiice Jet Pro8600

[DonnaLS]

I have tried everything suggested for this problem and even bought and installed a new printhead.  Nothing works.  I have tried calling HP and spend over an hour going around in circle with auto answering that did not understand my question. I just want to know if I should call a tech to try to fix it or take it to the recycle depo.  I loved my printed by there is no way I can afford to replace it.

[Irfan_06]

Hi @DonnaLS,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that has printhead error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support