Printhead carriage not moving to center when I open the cover Un-plugging re-plugging did not help.

[Rbt4]

HP Smart Tank 7301 - Printhead carriage not moving to center when I open the cover. Un-plugging and re-plugging did not help. Hard-reset did not help. No obvious  blockage. Otherwise, printer prints very good. Need to be able remove printheads if replacement needed. HP Tech support was of no help.

[Irfan_06]

Hi @Rbt4,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing a carriage jam issue with your Printer.

A) Please follow the steps below to perform a power drain.

 1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Power on the printer

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to troubleshoot further to release the carriage jam.

Refer to this video link for more information related to smart tank printers carriage jam error.

D) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support