Printhead not moving

[prince66-]

Trying to set up brand new smart tank 5105, filled ink, closed the door for 15seconds but when l open it the printhead does not move. The C and Y ink drops are flashing even though l have filled them. I have tried hard reset, unplugging and power on/off, nothing is working

[Garp_senchau]

@prince66-,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

• Ensure ink bottles are placed correctly in their slots.
• Remove any protective tape or plastic from the printhead.
• Check if ink has properly flowed into the printhead.
• Close the ink compartment door securely.
• Unplug the printer, wait 1-2 minutes, then plug it back in.
• Hold the power button for 15 seconds to reset.
• Make sure there are no paper jams.
• Try printing a test page.

You can refer this guide: Click here

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,