Photosmart D110 all in one printer, which my mother in law has had for 11 years is now not working. It was not used for at least 2 years and I am trying to resurrect it. It is showing me the Load Paper Demo, even though it has paper in it, and when I got to the screen asking for alignment, I pressed OK. Afterwards it goes to the Now printing alignment page... screen and hasn't moved from it since. I let this go for an hour, then I turned off the printer, let it sit for 2 minutes, then plugged it back in, directly into a wall outlet. Turned it back on, and went back to that page. Then I tried taking out the ink cartridges, turning it off, putting each back in one at a time, turning it back on, and nothing, it keeps saying that it is printing the alignment page, but it is not doing so. Is there a way to bypass this step somehow as I can't even get to the home screen. I know the printer works as I was able to print a page wirelessly, just can't make copies since I can't get to the home screen. All of the cartridges are good as I went out and bought all new ink cartridges for it, in case that was the problem. Please let me know...thank you!
Thank you for your reply. I was out of town and just getting back to this issue. This did not help. Is there any way to reset the printer........without having access to the printer menu? Just to restate the issue here is what the menu says upon turning on:
- Scanner Failure.........Unable to copy or scan Hit OK
- Load paper.......Press show demo to play the animation. Press OK to continue
- Alignment Recommended....The following procedure is highly recommended to calibrate the cartridges for best print quality........Press OK to continue
- Now printing alignment page.........This is where it stay for hours
Please note that if I send a document to the printer from my phone to print that it does print. I just can't get it to free up to make copies or scan. If you have any additional suggestions that would be great.......Thank you
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