Printing Labels using HP SMART PRINT / Office Jet 8715

[Phil_pr26]

I have created some labels - using mail merge in Word.

The word document is a table with one record in each cell, and the page layout matches the dimensions of the 'blank labels'

When printed using HP SMART Print, the output is resized, so that the labels are not correctly aligned.

I have checked the printer properties but can't get them to print correctly.

If I print directly to the printer, and switch 'borderless printing on' the output is correct

But this option is not available for A4 paper in the HP SMART PRINT APP

Is this a known bug? is there a solution?

[Dragon-Fur]

@Phil_pr26 

Welcome to the HP Community Forum.

If you have not done so,

Install the Full Feature Software / full driver printer software

Full Feature Software - Web Pack Installation Package - Information and Download

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

After the software is installed, Restart the computer and log in

Consider

Export your Word document to PDF

Print PDF in Adobe Reader DC 

Open the PDF document in Adobe Reader DC 

Click the Print icon

Open Properties

Set Shortcut to Everyday Printing or similar (Plain paper printing, single sided)

Select your Paper Size

Click OK to save change(s) and Exit the Properties menu

Main print menu

If printing at 100% or smaller, Page Sizing & Handling = Actual, Fit / Shrink to fit, percentage (wording varies)

OR

If printing “larger than 100%”, Page Sizing & Handling > Poster

Poster Printing - Notes

• If the file is smaller than the paper size and you need it larger, increase the Tile Size
• If the file is already larger than the paper size, it will be divided into Tiled sheets needed to print the file
• Enter an "overlap" and whether you want the "cut marks" included

When ready, click to Print

Example - Adobe Reader DC  - Main Print menu - label printing

Avery_J8160_Sample_Label_2

References / Resources / Examples

Example - Windows - Parts to the printer software

Parts_to_Printer_Software_6

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8715 All-in-One Printer 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Phil_pr26]

The simplest solution is to to ignore the HP SMART app and send the document to the printer, which prints labels without rescaling them.

The HP SMART app should be able to print any word document at it's 'true size'  - and it it not obvious how to achieve this on a standard sheet of A4 paper - even when you select the A4 Paper size the HP SMART settings.

[Dragon-Fur]

@Phil_pr26 

Sure - agreed.

I do not use HP Smart to print labels.

True - using HP Smart to manage the size / resize options is not obvious.

Thank you for participating in the HP Community:

People who own, use, and support HP devices.