Printing Labels with new interface

[Larry263]

I recently purchased a new windows pc and have started printing documents from there. Specifically, I’m printing labels. After a couple of pages the labels come out smeared and shadow printed. When printing with my old pc, the print interface would enable me to select label as the print  medium. My experience tells me that this eliminated the smear and shadow print. The new interface does not provide this option. Can you help?

Currently using HP Smart 152.1.1099.0

[Dragon-Fur]

@Larry263 

Welcome to the HP Community --

Given the information we have now, I doubt we can do much to help.

For example, we do not know the printer model.

From the version of HP Smart, it appears you might be using Windows 10 or Windows 11.

For the sake of answering -- Guessing...

I am not sure but I suspect the words "new interface" might mean something more than just a new version of HP Smart.

For example, in the farther reach of this meaning, "new interface" might mean the printer's Embedded Web Server is different and you are having trouble knowing how to adjust the detected paper size / type.

?

What else?

True, printers are different -- this includes the available options when choosing paper sizes and types.

Some printers just don't handle some types of glossy paper very well - it can help if the paper type in EWS and in the job settings reflect a "glossy" paper type.

The application is not generally in charge of the entirety of the settings for the paper size and type.

What?

HP Smart can select the paper size, paper type, and print quality.

The printer itself is also in charge of the paper size and type of paper loaded in the input tray.

Open the HP Smart Settings > Advanced (EWS)

OR

Use your browser to open the Embedded Web Server (EWS)

Printers also differ in the way they handle different types of paper.

Some printers handle a larger number of paper types -- and do so better -- than other printers.

Advice:

Check the printer's Tray and Paper settings in the Embedded Web Server

Match the paper size / type as best as possible to the settings in HP Smart.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

OR

Alternate Style EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Paper > Trays > click on Tray to configure

And (in addition and as available)

Section Print > Default Print Options > Select default tray

Tray and Paper – Paper Size / Paper Type / Paper Weight

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS (Embedded Web Server) provides access and control for Settings, including Tray and Paper.

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Notes

Depending on the printer model, the Printer Control Panel touchscreen might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

New printer?  Touchscreen Printer Control Panel locked against making changes?  Try username "admin" and the PIN located on the sticker on the inside of the front door of the printer.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touchscreen display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Size Custom is not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper, perhaps in limited sizes.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper / limited sizes.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

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Since you must have a PDF file,

If you have installed the full driver printer software,

Consider using a different software to print the labels

Avery_L7160_Sample_Label_1

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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