Printing Preferences error

[GaryHowe2106]

Hi,

when trying to amend the printer preferences I get the message:

Function address 0x00007FFB7AD1A839 caused a protection fault (Exception code 0xe06d7363. The application  property sheet page(s) may not function properly.

Do you know what may cause the message and what can I do to rectify it?

Thank you in advance for your assistance.

[sandytechy20 · Accepted solution]

@GaryHowe2106

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.