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‎06-25-2020 12:38 PM

HP Recommended
Product: HP Envy 4500

I am able to initiate printing....but printed pages are blank! Ink levels look ok. Help!!!

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1 REPLY 1

‎06-25-2020 01:32 PM

HP Recommended

Hi @LeeKat ,

 

Welcome to the HP Support-Community.

 

This is a problem with at least one ink cartridge. Please try these steps with both cartridges:

 

Take a handkerchief and the cartridge. Now press the cartridge like a stamp on the handkerchief for about 2-3 seconds. You should see a strong, colored strip, consisting of black / magenta, blue and yellow. Is this the case?
If there is no or very little ink on the handkerchief, moisten the handkerchief slightly and press the cartridge again, this time for about 30 seconds on it, until more ink comes out.
Afterwards, re-insert the cartridge and run a cartridge clean, if necessary.

 

What is the result?

 

Cheers!

Nils_K


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