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HP Recommended
Office Jet Pro 8600

 "My Office Jet Pro 8600 is printing blank pages, and all cartridges have plenty ink. Please help"

3 REPLIES 3
HP Recommended

@mamadoc1

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your HP Officejet 8600 Printer is printing blank pages. I would like to help you resolve this issue. 

 

Reset the printer.

  1. Turn the printer on, if it is not already on.

  2. Wait until the printer is idle and silent before you continue.

  3. With the printer turned on, disconnect the power cord from the rear of the printer.

  4. Unplug the power cord from the wall outlet.

  5. Wait at least 60 seconds.

  6. Plug the power cord back into the wall outlet.

      note:

    HP recommends connecting the printer power cord directly to the wall outlet.

  7. Reconnect the power cord to the rear of the printer.

  8. Turn on the printer.

Check the paper.

Check the print settings.

Update the printer firmware.

Print a Print Quality Diagnostics report.

Align the printhead.

Clean the printhead.

  1. Load plain white paper into the tray.

  2. On the printer control panel, touch the Right Arrow () to display additional options.

  3. Touch Setup (), and then touch Tools.

  4. Touch Clean Printhead. There are three cleaning stages. A test page (different from the Print Quality Diagnostics page) prints between each cleaning stage. Do not use this test page for analysis. Touch No when prompted to continue the next level of cleaning.

  5. Print another Print Quality Diagnostics Report to determine if the issue is resolved.

Click here and refer the document to perform the above steps.

 

Let me know if that helps.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

That advice was completely useless.

HP Recommended

The printer prints pictures and docs sent from a PC connected to the wired network and if print is sent to the e-mail print function (i.e. mailing a pict or doc to the HP email address setup as the print service).  However, wireless devices connected to the home network that send print jobs result in only blank pages being printed.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.