Printing blank paper no matter what

[Furmaldehyde]

The Deskjet 2635 printer is consistently yielding blank pages with occasional ink streaks at the bottom, despite undergoing multiple cleaning attempts. Both color and black and white prints are affected, and the inability to align further complicates the issue. This problem significantly impairs the printer's core function of producing prints, and I am seeking guidance on resolving it.

[Irfan_06 · Accepted solution]

Hi @Furmaldehyde,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with printing blank pages on your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Furmaldehyde]

This didn't work but it should I think I'm doing something wrong on my part so I'll just try to replace the ink because even if it's showing me the ink is full it might have air bubbles or something like that but this information was helpful thank you

[Irfan_06]

Hi @Furmaldehyde,

If the issue is resolved after replacing the ink cartridge. Based on the warranty on the defective ink cartridge, it can be replaced. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support