Printing envelopes

[Pipendude]

I am trying to print envelopes on my HP Officejet Pro 8610 using Microsoft Word Mail Merge, but I keep getting the message that i have the wrong size paper in the printer. if I select a standard size envelope (i.e. #10) it prints correctly, but if I select a custom size and put in the actual dimensions of the envelope, it gives me the error.

[Dragon-Fur]

@Pipendude 

The 8610 is the little brother to the HP Officejet Pro 8630 (and 8620).

I believe the problem is that the 8610, unlike the smarter printers in the series, really does not support custom sizes except in MacOS (which is useless unless you happen to have a Mac computer).

If the option were available, then you could set the Embedded Web Server (EWS) Preferences to Paper Size Custom and you could create a usable Custom Size Paper form.

So, Rats.  🐀

We need a different driver.

The following suggestion is contributed by ShlomiL

in Thread 

As a workaround you may set an alternate driver and check if that works:

1. Under Devices and Printers, right-click your printer and select Printer Properties.
2. Within the Ports tab, take note of the port used by your printer and close the window,
3. Click Add Printer.
4. Click The printer that I want isn't listed.
5. Select the last option to add a local printer or a network printer with manual configuration.
6. Select the same port as used by the printer.
7. Select HP from the Manufacturer list.
8. Select the HP Deskjet 6940 model from the list and complete the wizard, you may name the print queue as you like.
   Note: if it is not listed, click the Windows Update button and allow your computer to complete the update, it may take up to 10 minutes, then select the HP Deskjet 6940 printer.

Now try selecting the created custom size using the alternate driver and check if that works.

Note:

As an alternative to the alternate, look for and use the HP Deskjet 5550

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With the ability to use a Custom Paper form, the following examples might be more than pretty pictures...

Examples

EWS_8630_Settings_Preferences_Paper-Settings_Custom_1

Custom Paper Size form

HP Document:

HP Printers - Creating Custom Paper Sizes

Custom_Form_Envelope_7x5

Rabbits_and_Chickens_Test_Envelope_7x5_2

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet Pro 8610 e-All-in-One Printer series

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[Pipendude]

Thanks for the help Dragon-Fur(Level 15).  It turns out that I did have a Mac with Office for Mac loaded and it worked perfectly and all Christmas cards were printed tonight.

[Dragon-Fur]

@Pipendude 

Well, there you go.

Perfect.  Glad it is fixed.

Happy Printing -

and

Happy New Year 2020!

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We are a world community of HP enthusiasts dedicated to supporting HP technology.