Printing error

[SPASgirl]

I'm on MAC 15.01 Sequoia.  Before it was updated the ability to print stopped.  I can print from my cell phone, my husband's cell phone and his HP computer to the printer.  HP has said the printer is not under warranty - of course I know this.  It never prevented it from printing before.  I get an error message and my printing requests go into waiting mode.  

Do I need a new driver?

[Sneha_01]

Hi @SPASgirl

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're experiencing printing issues on your Mac after an update, here are some steps to help you resolve the problem:

1. Check Printer Connection

• Ensure that your printer is properly connected to the same Wi-Fi network as your Mac. Sometimes updates can reset network settings.

2. Remove and Re-add the Printer

1. Go to System Preferences > Printers & Scanners.
2. Select your Printer: Click on your printer and then click the minus (-) button to remove it.
3. Re-add the Printer: Click the plus (+) button to add the printer back. Make sure to select the correct model.

3. Update Printer Drivers

• You may need to install or update the printer driver:
  • Visit the HP Support website and download the latest driver for your printer model.
  • Follow the installation instructions.

4. Reset Printing System

If removing and re-adding the printer doesn’t work, you can try resetting the printing system:

1. Go to System Preferences > Printers & Scanners.
2. Right-click (or Ctrl-click) in the printer list and select Reset Printing System.
3. Confirm the reset, then re-add your printer.

5. Check Print Queue

• Make sure there are no stuck jobs in the print queue:
  • Go to Printers & Scanners, select your printer, and open the print queue to cancel any stuck jobs.

6. Run HP Print and Scan Doctor

• If you can access another computer, you can use the HP Print and Scan Doctor tool to diagnose issues.

7. Check for macOS Updates

• Sometimes, updating macOS can resolve compatibility issues. Check for any available updates in System Preferences > Software Update.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support