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‎05-30-2025 04:25 PM

HP Recommended
Product: HP Color LaserJet Pro M255dw

Recurring message - printing failed - check printer and try again.

I uninstalled and reinstalled printer now shows (Copy 1)

Defaulted to WSD Port so I changed to Standard TCP/IP Port

Restored defaults on printer

Computer is less than a year old and printer was working until I received "printer offline" messages.  

Plugged, unplugged - closed and restarted numerous times.

 

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3 REPLIES 3

‎05-30-2025 09:49 PM

HP Recommended

Hi @Diane40 

Use HP Diagnose and Fix from the HP Smart application:

>> https://www.youtube.com/watch?v=pvTsV_-E0jg

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
How to resolve common print errors using Diagnose & Fix in HP Smart for Windows, macOS | HP Support
How to resolve common print errors using Diagnose & Fix in HP Smart for Windows, macOS | HP Support
youtube.com/watch?v=pvTsV_-E0jg
This video shows how to use the Diagnose & Fix feature in the HP Smart app for devices running Windows or macOS. This feature can assist in troubleshooting printer issues. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at ...
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‎05-31-2025 01:59 PM

HP Recommended

HP smart diagnose & fix does not work - message "no issues found".  Still get printing failed message when I try to print.  I think it may have something to do with the printer name change to Copy 1 when I uninstalled and reinstalled printer.

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‎06-07-2025 03:10 PM

HP Recommended

Solutions given here are not working.  SOMEONE HERE SHOULD BE ABLE TO TROUBLESHOOT.  Please do not send me the same solution because it is not working.  HP SMART IS NOT THAT SMART!

Recurring message - printing failed - check printer and try again.

I uninstalled and reinstalled printer now shows (Copy 1)

Defaulted to WSD Port so I changed to Standard TCP/IP Port

Restored defaults on printer

Removed driver

Computer is less than a year old and printer was working until I received "printer offline" messages.  

Plugged, unplugged - closed and restarted numerous times.

Reply
Was this reply helpful? Yes No
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