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‎05-30-2025 04:25 PM

HP Recommended
Product: HP Color LaserJet Pro M255dw

Recurring message - printing failed - check printer and try again.

I uninstalled and reinstalled printer now shows (Copy 1)

Defaulted to WSD Port so I changed to Standard TCP/IP Port

Restored defaults on printer

Computer is less than a year old and printer was working until I received "printer offline" messages.  

Plugged, unplugged - closed and restarted numerous times.

 

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2 REPLIES 2

‎05-30-2025 09:49 PM

HP Recommended

Hi @Diane40 

Use HP Diagnose and Fix from the HP Smart application:

>> https://www.youtube.com/watch?v=pvTsV_-E0jg

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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‎05-31-2025 01:59 PM

HP Recommended

HP smart diagnose & fix does not work - message "no issues found".  Still get printing failed message when I try to print.  I think it may have something to do with the printer name change to Copy 1 when I uninstalled and reinstalled printer.

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