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HP DeskJet 2130 All-in-One Printer
Microsoft Windows 7 (64-bit)

Hello, my printer details: DeskJet 2130 All-in-One; K7N77C.
After installing all the drivers on the laptop (Windows 7 64), only the cartridge diagnostics and alignment page could print.
When I go to print documents in Microsoft Word, an error occurs: "Printing is not possible due to an incorrect setting of the current printer." Also, problems are not detected by the computer. Software of the latest version.

3 REPLIES 3
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Hey @АннаК 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

Ric_Ob

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
HP Recommended

Hello, I have edited my post.

HP Recommended

@АннаК

 

Welcome to the HP support community.

 

I understand that you are unable to print from MsWord, I am glad to assist you.

Did you try to print from a different application and check if that prints fine?

 

Meanwhile:-

This seems to be a driver issue, Uninstall the printer driver from the root level and install the printer.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using HP Easy start

Click here to download.

 

Update the printer firmware to install the latest updates

Here is the link:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.