Printing issues; Fragment Sentences or nothing at all

[igsalanga]

I've been trying to print all day, and when I print the sheets of paper either come out empty or with fragmented sentences and/or shapes. I have a Chromebook, so I tried to see if that was the issue, but I have the newest version of Chrome OS. I also tried printing via the cord provided with the printer, and that didn't work out either. Nothing will print from scans or printer reports either. It all just looks the same. 

First I thought the ink cartridges were the issues, but they are 2/3 full, and I've used the setting on the printer to do an in-depth cleaning of the ink cartridges. I reset and connection of the printer to the wifi and connected to my phone and tried to print from there, but that didn't work either. 

I just have no idea what to do with my printer, and I would like some help, please. 

[TEJ1602]

@igsalanga, Welcome to HP Support Community!

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

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