Printing on C5 envelopes

[TonyQ007]

Until recently, I was able to print from Microsoft Publisher directly onto C5 envelopes.  I had set up the document as C5 size.  When I printed to HP Smart Printing, I got the HP Smart Printing window come up, and in there I could tell it the paper size was C5, and it offered the option to rotate the printout 180 degrees.  I'm running Windows 11 and have only an HP Envy 6120e printer on the computer.  I did this type of printout several times around Christmas.

Today I tried to do the same thing with a different source document, but it is of exactly the same size.  Firstly, Envelope C5 no longer appears in the Paper Size pulldown menu, though Envelope C6 does, and secondly the Rotate toggle is nowhere to be seen.  (I need to print the document bottom first because of the flap on the envelope which must feed last through the printer.  I realise that I could produce my Publisher document rotated 180 degrees, but this would be rather awkward and inconvenient, as you might guess.)

How do I get the Envelope C5 size back and where has the Rotate 180 degrees toggle gone, please?

I had originally installed the printer from HP Smart.  Today I uninstalled it and the HP Smart program, and instead installed the full featured software (HP Envy 6100 series Basic Device Software).  It has changed the Printing Properties popup to one in which I can now create an Envelope C5 paper size, but there still isn't a Rotate toggle that I can see.

Can anyone help, please? 

[Dragon-Fur]

@TonyQ007 

Welcome to the HP Community --

Perhaps you created the necessary Custom Size paper size form used for the "C5" paper size and the form was lost since the time you first created and used it.  ?

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-- Just FYI --

HP Smart and the Full Driver are completely separate animals.

You can have both installed -- each includes its own strengths and features.

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All the following is offered for your Review and consideration -

Ignore the parts that you've already checked / tried and anything that is not relevant to your situation.

Start...

I've used Publisher a handful of times -- I have only limited examples to share and none are geared precisely to your particular setup or use. 

Example - Create and Print your Envelope as you would a document --

Set the paper and layout sized and shaped as the envelope.

Rabbits_and_Chickens_Publisher_Envelope_10_2

Example -- Cannot print Publisher in Landscape?

Print_Publisher_Landscape_2

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Continue...

The examples included in section (below) Custom Paper Size Form are meant to illustrate creating the Custom paper size form.  One of the examples shows creating the form and then using it to print the new form using Word.  

Next, I've included an example of Printing Envelopes -- the sample does not include "mail merge" -- simply a method to print the Envelope:  Word > Mailings > Envelopes.  Using this method there is no "rotate" used on the envelope.

True - Without the advantage of having a printer with dual trays, printing documents and envelopes together becomes more of a balancing act -- "one then the other".  I cannot advise.

Start - 

General

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Check / Update Printer Firmware

Open your Browser >

Type / enter the Printer IP address into URL / Address bar

Section General > Firmware Update > Firmware Information > Check for Update

Section General > Firmware Update > Firmware Update Settings

-- Important –

Read the information regarding Firmware update choices.

EWS_9135_General_Firmware_Update_3

Next,

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Printer - Load Paper / Load Media

Load the Paper according to the instructions in the User Guide

 User Guide – HP Envy 6100e Series – HP Envy 6500e Series

Paper -- Starting on Page 10

Envelopes -- Starting on Page 12

Do not skip Step 6

Next,

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Printer - Tray and Paper

 User Guide – HP Envy 6100e Series – HP Envy 6500e Series

Section - Change the paper settings  - Page 18 

EWS > HP Document / How-to (InkJet Printers – Basic Information)

 Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS_9135_Tray_and_Paper_9EWS_9135_Print_Default_Print_Options_9

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Custom Paper Size Form

HP Document: HP Printers - Creating Custom Paper Sizes

Details

Custom Paper Size Form

Windows 10

Control Panel > icon view > Devices and Printers

Top Ribbon > Print Server Properties > Tab Forms

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Under Related Settings > Print server Properties > Tab Forms

OR

Windows 10

Control Panel > icon view > Right-Click on Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Note

After setting / creating your Custom Form in Printing Preferences,

Save the setup and Exit Printing Preferences

(Re)Open Printing Preferences and check the paper list for your new custom paper size form.

General Example - Word Test - Create Custom Paper Size Form - Set and Print

Word_Test_6x6_Card_Print_2

Older Example - Custom Paper Size Form

Custom_Paper_Size_Form_Examples_9

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Job Configuration - Envelopes

General Example - Word > Mailings > Envelopes

Note the Envelope Options > Tab Printing Options > Feed method settings

Rabbits_and_Chickens_Test_Envelope_10_17

Printer - HP Envy 6120e All-in-One Printer - Media Specifications

Standard Media Sizes (duplex, Imperial)	Letter, 4 x 6 in, Executive, statement
Standard Media Sizes (duplex, metric)	A4, A5, A6, Hagaki, B5
Standard Media Sizes Supported (imperial)	Letter, 3 x 5 in, 4 x 6 in, 5 x 7 in, 8 x 10 in, No. 10 envelopes, 5 x 5 in, 4 x 12 in
Standard Media Sizes Supported (metric)	A4; A5; B5; DL envelope; C6 envelope, A6, 10 x 15 cm

Media Size (facet)	Letter; A4; B5; 4 x 6 in; Executive
Media Sizes Custom (imperial)	Simplex:3 x 5 to 8.5 x 12 in; Duplex:3 x 5.5 to 8.5 x 11.7 in
Media Sizes Custom (metric)	Simplex: 76.2 x 127 mm to 216 x 304.8 mm; Duplex: 76.2 x 127 mm to 216 x 297 mm
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	75 g/m²
Media Weights Supported, By Paper Path (Imperial)	Plain paper: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP photo paper: up to 80 lb
Media Weights Supported, By Paper Path (metric)	Plain paper: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP photo paper: up to 300 g/m²

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

HP Envy 6120e All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[TonyQ007]

Thanks for the extensive list of things to check, all of which I have already done.  Sadly it doesn't seem to have found the missing Rotate toggle, nor why it refuses to print on C5 envelopes.

Thanks anyway.

[Dragon-Fur]

@TonyQ007 

You are welcome, anyway...

Too bad it's stubborn.

I've printed a lot of envelopes -- the stubborn ones, those odd-sized, larger, something needling artwork, and perhaps the thicker pieces, I create and print as a "manual" envelope.

I'm sorry nothing is working the way you want.

It was there, it's likely still "there" somewhere.

Rats.

One more thought and then I'll whisk away...

Create a document in the size, layout, and shape of the envelope.

Document printing can be printed as you like -- including an Orientation setting.

Of course, I don't have a full example using Publisher -- 

I do have an example using an older version of Word (early 2025).

Manual_DL_Envelope_Text_Box_Insert_5

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[TonyQ007]

Sadly no fix, but the responses gave me a lot of suggestions.  Thank you.

[Dragon-Fur]

@TonyQ007 

You are welcome.

"All lot of suggestions" already tried, apparently.

Smiling.

If you are not finding the settings that should be available,

If the custom paper size form is not being added and / or is not available,

and

If you cannot print a manual envelope shaped document,

The problem is not likely the printer --

The printer is, after all, unaware of what it is printing.

Nonetheless,

"Just in case"

A printer power Reset might shake loose whatever is "stuck".

HP printers - Slow printing (Windows, macOS)

Step 1

-- Next --

The other, more obvious source might be the printer software itself --

Word document printing -- for example, printing a simple envelope shaped document onto paper -- depends on the full driver printer software.

Interestingly, from what you say, the issue is only apparently exhibiting in paper that is C5 shaped and sized.

So, odd.

If you have not done so, 

Consider / Try (after the Reset)

Reinstall the full driver printer software.

If you do not want / need the added information, Scroll down to Web Pack Installation

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Printer Software - Full Driver

Reinstall the full driver printer software

Short Version - (Re)Install Printer Software

If this is a re-installation,

• Uninstall the full driver printer software from Programs and Features or Settings > Apps > Installed Apps
• Restart the computer and sign in

Next,

• Scroll down ↓  to "Install full driver printer software" 

Details / How-to / Examples 

Check / Apply Windows Updates 

• Check / Install any pending Windows Updates 
• If any updates are applied in Windows Updates, Restart your computer and log in

Next,

Uninstall existing printer software

• Uninstall existing full driver printer software from Programs and Features.
• If your printer software includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.

Install full driver printer software

• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP Envy 6100 Series EasyStart Printer Setup Software - Offline Use Only 

• Open the Web Page
• Download, Save, and Install the software.
• If using a USB cable to connect the printer to your computer, connect the cable when instructed to do so (near the end of the software installation process.
• After the software is installed, Restart the computer and log in

Short Version Done here

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Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"