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‎01-19-2026 10:44 AM

HP Recommended

Until recently, I was able to print from Microsoft Publisher directly onto C5 envelopes.  I had set up the document as C5 size.  When I printed to HP Smart Printing, I got the HP Smart Printing window come up, and in there I could tell it the paper size was C5, and it offered the option to rotate the printout 180 degrees.  I'm running Windows 11 and have only an HP Envy 6120e printer on the computer.  I did this type of printout several times around Christmas.

 

Today I tried to do the same thing with a different source document, but it is of exactly the same size.  Firstly, Envelope C5 no longer appears in the Paper Size pulldown menu, though Envelope C6 does, and secondly the Rotate toggle is nowhere to be seen.  (I need to print the document bottom first because of the flap on the envelope which must feed last through the printer.  I realise that I could produce my Publisher document rotated 180 degrees, but this would be rather awkward and inconvenient, as you might guess.)

 

How do I get the Envelope C5 size back and where has the Rotate 180 degrees toggle gone, please?

 

I had originally installed the printer from HP Smart.  Today I uninstalled it and the HP Smart program, and instead installed the full featured software (HP Envy 6100 series Basic Device Software).  It has changed the Printing Properties popup to one in which I can now create an Envelope C5 paper size, but there still isn't a Rotate toggle that I can see.

 

Can anyone help, please? 

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