Printing on word 2016 - No option to print in black/grayscale

[JayGib]

Hey guys,

I recently upgraded from Microsoft office 2007 to 2016 and have encountered a problem with my printing options. When I click on printer properties then click advanced there is no option to print in black ink only or the grayscale option that is usually there. If anyone has any solutions I would more than appreciate it.

Laptop: Dell Inspiron 15 5000 seires
OS: Windows 10

My printer is the HP Envy 4520 series

Thank you,

Jay 

[RichAnt]

I don't have the Word 2016, but do you click on paper/quality at the top and then in that dialog print on Advanced, where the grayscale is found in my Word 2010.

[JayGib]

Yep, I click paper/quality then on advanced but I don't see an option for grayscale. Seems like an issue for Word 2016 because I didn't have this problem with 2007.

[greenturtle · Accepted solution]

Hi @JayGib,

Thanks for using the HP Forums.  We'll recommend the following to get the updated sotware:

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

If you need help on how to print in black, this resource will show you how:

Print in Black

Hope that helps!