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‎03-26-2023 07:45 AM - edited ‎03-26-2023 08:06 AM

HP Recommended
Product: HP DeskJet Plus 4120 All-in-One Printer

I have updated to Mac OS Ventura and since then although the printer is recognised it will not print from my iPhone, iPad or MacBook Pro. Is this a driver problem as it seems that HP don’t have a suitable driver available?

 

 

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2023 10:36 PM

HP Recommended

Hi @JOJO117,

 

Thank you for your response, 

 

Is there anything else that I can help you with today?

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

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5 REPLIES 5

‎03-28-2023 09:59 PM

HP Recommended

Hi @JOJO117,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

I'm sorry to hear that you're experiencing issues with your HP printer after updating your Mac to version 15.7.3. Here are some troubleshooting steps that may help.

 

  • Check for driver updates: Go to the HP website and see if there are any driver updates available for your printer. If there are, download and install them.
  • Reset the printing system: Go to System Preferences > Printers & Scanners, right-click on the printer, and select "Reset printing system." This will remove the printer from your system and all of its associated settings. Then, re-add the printer and see if the issue is resolved.
  • Check printer connections: Make sure that your printer is properly connected to your Mac and that all cables are securely plugged in. Try unplugging and re-plugging the printer's USB cable or power cord.
  • Restart your Mac and the printer: Sometimes simply restarting your Mac and printer can help resolve issues.

 

I hope these steps help resolve your printing issue. Let me know if you have any further questions or concerns.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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‎04-04-2023 09:11 AM

HP Recommended

Hi, my laptop is away for repair until Friday 7th I will attempt these suggestions then. Thanks for your help.

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‎04-06-2023 06:37 AM

HP Recommended

Problem solved by resetting the printer settings and reinstalling the printer.

 

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‎04-10-2023 10:36 PM

HP Recommended

Hi @JOJO117,

 

Thank you for your response, 

 

Is there anything else that I can help you with today?

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎04-11-2023 01:01 AM

HP Recommended

Thank's Aiden4, you did a great job.

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