Printing shortcuts show locks on all ways to change your printing on both sides HPEnvy4520

[HapE2Bhome05]

Can not print on both sides of paper.  Locks on all four different ways to print.  Can not take locks off. Have uninstalled and reinstalled.  Locks still there.

[asmita6658 · Accepted solution]

Hi @HapE2Bhome05

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

Let's try these steps -

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

Try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions. 

If the issue still persists, I have sent you a private message with the steps to perform a semi-full reset on the printer. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!