Printout of pdf files appears with a shadow

[LMGG]

Printout of pdf files appears with a shadow

Since January when Adoble Flash didn´t work with HP and HP sollution neither, my printouts of pdf files appeared with a shadow.

The other files for example word, excel, powerpoint doesn´t have problem they appeared with excellent resolution.

I tried to uninstall Acrobat reader then install again, also I changed the defalt app and doesn´t work the printouts of pdf files.

[Betty0610]

@LMGG

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[LMGG]

I tried all the steps that Betty0610 recomended me but the problem is still with the pdf files.

[Betty0610]

Try the steps from here: https://support.hp.com/us-en/document/c0187954

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!