Private Pickup fails to allow printing when I am at the printer

[U22790]

New HP Laser Jet 234dwe - have printed 3 files which went into Private Pickup - the instructions say to go to the printer with your IOS device to show your proximity to the printer - but what happens after that? I don’t know if I’m supposed to push a button or what to do to get those files printed. Have turned off Print Anywhere and back on and I guess I just need to turn off Private Pickup forever as I cannot print the ones I tested this function with… very frustrating - this question was asked very specifically 2 years ago and the response did not address what is supposed to prompt the printer to print those files.

[U22790 · Accepted solution]

I finally got the private pickup figured out - no where do the instructions say that on the screen where the files are listed, when you approach the printer you must click “Locate Printer” - THEN, when the lights flash and the down arrow lights up, you must press “Send to Printer” before the lights go dim again… that’s all it took. Hope this helps someone else who is as new-printer-ignorant as I am… thanks

[Anotherunprint]

Hey 

your solution sounds awesome as I have been struggling with the same issue.

Nevertheless I can’t figure out where the hell is located the ‘locate printer’ thing I amsupposed to click on.

In the phone app?

On the printer itself (doesn’t make sense but …)?

Ty

[Anotherunprint]

Well I managed to understand.

So for those who might be in need of help:

click on the top right corner notification in the app ‘private pick up files’

From the page that opens, scroll up to unveil the locate printer button, lol, the light on your printer blinks, scroll down again, the send to printer button should be now blue and no more greyed out.

Just click on that button and magic will operates 😛

 

 

 

 

To be frank that works one time out of two, the send to printer button remains sometimes of a sad gray color, even though I’m 50 cm from my printer and I have clicked the locate printer button.