Pro 8134e - Print Preview not working

[stanleylee]

I recently changed my ancient HP Printer for a newer model - Pro 8134e. 

This thing is less advanced than my earlier one. It doesn't recognise what size paper I've put in - or if it does, it complains it's not what the settings say.

Regularly, Print Preview doesn't work and I have to shut it down and restart it. THEN it seems to remember what it's actually there for - to be a PRINTER. Not some nonce of a peripheral that gets to decide if it can be bothered.

What the devil is WRONG with this thing ? I feel like dumping HP altogether and finding a different supplier. Turns out even the 'top loader' that's included is only for scanning, not printing. What a joke.

Running up to date Windows 11 with no issues on a PC that's 6 months old.

[Rita_R2]

Hi, @stanleylee, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here is the link which will help to resolve the issue, the printer model is not same but they work more or less for HP OJ Printers: 

Printing a Printer Status Report | HP OfficeJet Pro 7720, 7730, 7740 AIO Printers | HP

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support