Problem installing Envy 6120e

[StevenV1978]

This printer so far has been a complete nightmare.

So I decided to format, reinstall my PC and reset the printer.

long frustrating story short:

New build / Win 11/ Up to date

Printer is ready and configured with the app on an Android phone.

Install app HP Smart on Win 11 and reboot 

Run HP Smart and login.

Add printer -> after a while: Drivers not available.

Checked the website: only .exe files but no driver.

I'd be happy to have just the *.sys file to add manually.

Or Am I missing something? 

Thx for the help

[BeemerBiker]

There is a full set of drivers here

for the 6100 series.  Were released a year ago.

Watch one or move videos below for help connecting the network.  Let me know if a problem.

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The below is all know about your Deskjet: 6120.  Hope I am not oversharing!

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Watch the reset video or perform the steps. After resetting, you generally have 2 hours to complete the setup. Decide if you want to connect the printer to the router or to print directly to the printer and bypass the router.

Many HP and other OEM printers have problems with the router when the router has two or more bands and all have the same name (SSID). Log into the modem and rename one of the bands. Alternately, contact your ISP and have them rename a band.

Or simply use Wi-Fi direct (but read note below about Instant Ink).

If English is not your native language or if you wish to get additional information not covered below, then use the HP and Microsoft support assistants. The latest HPSA supports 36 languages and can be downloaded here. Microsoft's AI assistant is in the latest Windows 10 and 11 releases and there are instructions here on how to enable the AI. Microsoft's AI assistant (Copilot) has a microphone button and supports natural language processing.

Do not call any phone numbers shown in any of the videos or revealed by a Bing or Google search. You may need to reset your printer.

Disconnecting the USB cable may still leave the printer in the wired or Wi-Fi mode. Connecting an ethernet cable may still leave the printer in Wi-Fi mode. The Wi-Fi reset is used to put Wi-Fi printers into setup mode. Some resets are simple and others require a video to understand. Factory resets cannot be revealed in this forum. To do a factory reset of your printer, you must contact HP.

Click here for world-wide contact info

Wi-Fi reset instructions and videos (if any) are shown below. Generally you have 2 hours to connect your printer after performing the Wi-Fi reset. Note that a reset video may show a slightly different model than yours. Do not call any phone numbers revealed in any video or site.

Microsoft's Copilot may have more recent videos.
MacOS 14 or higher needed for Copilot
Watch this video to see how to reset your printer: 6155e.
The steps below are Wi-Fi only and do not perform a factory reset.
Microsoft's Copilot may provide alternate solutions.

6155e

1. Turn off the printer.
2. Unplug the power cord from the printer and wall outlet.
3. Wait for 60 seconds.
4. Plug the power cord back in and turn the printer on

Wi-Fi connection

Ideally, your Wi-Fi printer should connect to the modem or router. If your network has multiple boosters / repeaters, it is possible the printer may connect randomly to any of the units. The router needs to provide the same IP address on every connection. This rarely happens with random connects. An alternate Wi-Fi connection is Wi-Fi direct. Your laptop or smartphone prints directly to the printer and does not go through the router. Note that if you signed up for instant ink or internet printing your printer must also be online through the router. Do not call any phone number revealed in any video or site.

This video shows how to connect to the router: 6155e 6155e 6120
Wi-Fi Direct can be used to avoid configuring the router. Watch this: 6155 6555
Wi-Fi Direct is explained on page 44 of the User Manual, this Wi-Fi setup avoids configuring the router.

Software

HP updates software periodically. Downloads shown below may be old. You should always visit the Software and Download page to look for new releases. You may need to select an operating system (OS) first. If windows 11 is missing then use 10. You can go as far back as Windows 7, 64bit to get missing drivers. After selecting the OS click the blue Open all button to view all downloads.

Full function printer drivers can be downloaded here: 6155e
Full function software for scanning can be downloaded here: 6155e
You can find all of the software here. You should select the OS and then look for the phrase "Open All" and click that. 6155e

Documents

All documents are available at the below HP site. The user and reference manuals show how to get status reports and analyze error indicators on printer that have no control panel.

All HP manuals are here: 6155e

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You could also use bing or google to possibly find instructional disassembly videos from other users.

Parts, if any available, can be found here 6155e. Use your serial number for more extensive information.
Printer problems could be cleared by one or more of these HP YouTube videos 6155e

Printer Reference

One or more printer reference is listed below. Typically your printer may be part of a series and use the same software and manual. The exact spec may be different.

Specifications for your system: 6155e 6100e 6122 6120e 6165e

[StevenV1978]

Thanks for the fast reply!

I'll try it all and let you know!

[StevenV1978]

I read your reply but none of that is really the problem.

I just need the drivers, the actual .sys files.

HP just provides packages with selfextractor followed bij software I don't need and doesn't work.

It installs just the installer and when I run it, it gets stuck on searching for drivers in the HP easy installer or driver not found in HP Smart. The printer itself works, I can print with my phone.

But I need it to print from my Win 11 machine too. So I'm pretty confident it's a driver issue. When I install some generic MS driver it prints weird charakters.