• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-02-2021 06:19 PM - edited ‎04-02-2021 06:20 PM

HP Recommended
Product: HP LaseJet P2014
Operating System: Microsoft Windows 10 (64-bit)

Hello. Last days I have to install couple of HP printers. I download latest drivers from HP support but none of them is installing. Installation program stops with error (sorry its in croatian but important parts are same on any language):

 

Aplikacija koja je prouzročila pogrešku: ProductInst.exe, verzija: 1.0.5.3, vremenska oznaka: 0x519d752e
Modul koji je prouzročio pogrešku: ProductInst.exe, verzija: 1.0.5.3, vremenska oznaka: 0x519d752e
Kôd iznimke: 0xc000000d

 

It is happening on HP LJ P1005 and HP LJ P2014.

I manage to find correct installation program for P1005 from some guy on HP forum but had no luck with P2014.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-02-2021 07:16 PM

HP Recommended

Hi,

I would assume your operating system is in Croatian language @MMventura?

 

Please try following below installation for the P2014 printer:

https://ftp.hp.com/pub/softlib/software12/COL20124/lj-52469-3/ljP2010-HB-pnp-win64-hr.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-02-2021 07:16 PM

HP Recommended

Hi,

I would assume your operating system is in Croatian language @MMventura?

 

Please try following below installation for the P2014 printer:

https://ftp.hp.com/pub/softlib/software12/COL20124/lj-52469-3/ljP2010-HB-pnp-win64-hr.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-03-2021 03:12 AM

HP Recommended

Thanks a lot. It is right solution. This installation is working.

I looked high and low for croatian version of installation program, but could not find it.

I even changed regional settings in Windows to US English but neither that helped.

How and where did You get it? When I change country on HP support download page I still get en version of driver.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.