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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
MMventura
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Problem installing various HP printers

‎04-02-2021 06:19 PM - edited ‎04-02-2021 06:20 PM

HP Recommended
Product: HP LaseJet P2014
Operating System: Microsoft Windows 10 (64-bit)

Hello. Last days I have to install couple of HP printers. I download latest drivers from HP support but none of them is installing. Installation program stops with error (sorry its in croatian but important parts are same on any language):

 

Aplikacija koja je prouzročila pogrešku: ProductInst.exe, verzija: 1.0.5.3, vremenska oznaka: 0x519d752e
Modul koji je prouzročio pogrešku: ProductInst.exe, verzija: 1.0.5.3, vremenska oznaka: 0x519d752e
Kôd iznimke: 0xc000000d

 

It is happening on HP LJ P1005 and HP LJ P2014.

I manage to find correct installation program for P1005 from some guy on HP forum but had no luck with P2014.

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ShlomiL
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‎04-02-2021 07:16 PM

HP Recommended

Hi,

I would assume your operating system is in Croatian language @MMventura?

 

Please try following below installation for the P2014 printer:

https://ftp.hp.com/pub/softlib/software12/COL20124/lj-52469-3/ljP2010-HB-pnp-win64-hr.exe

 

Shlomi



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MMventura
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‎04-03-2021 03:12 AM

HP Recommended

Thanks a lot. It is right solution. This installation is working.

I looked high and low for croatian version of installation program, but could not find it.

I even changed regional settings in Windows to US English but neither that helped.

How and where did You get it? When I change country on HP support download page I still get en version of driver.

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