Problem with HP Deskjet 2620 software installation

[CMassimo]

Hi, I own an HP Deskjet 2620 and I moved from windows 10 to windows 11. I installed the Full_Webpack-43.4.2486-DJ2600_Full_Webpack software and drivers file and it appears to have completed successfully. However when I click the desktop icon that the installation created , I get a system popup asking me to choose which application should handle .hta files. If I choose Firefox or another browser, a script is opened as plain text in the browser whereas I suppose it should be run. In Windows 10 I never experienced this problem.The shortcut launches "C:\Program Files\HP\HP DeskJet 2600 series\Bin\HP DeskJet 2600 series.exe" -Start UDCDevicePage so I do not see how an hta files might come in.

Anybody knows what is causing it and how to solve?

Thanks in advance.

Massimo

[VikramTheGreat]

Hi @CMassimo,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you’re encountering a known issue with .HTA (HTML Application) files on Windows 11, especially after upgrading from Windows 10. Here's what we can try to fix it:

Reassociate .HTA Files with mshta.exe:

🔧 Method 1: Manually Set the Association

1. Right-click the .hta file (or the shortcut that triggers it).
2. Choose Open with > Choose another app.
3. Click More apps > Look for another app on this PC.
4. Navigate to: C:\Windows\System32\mshta.exe
5. Select it and check "Always use this app to open .hta files".
6. Click OK.
    

🔧 Method 2: Use Command Prompt to Reassociate

1. Open Command Prompt as Administrator.
2. Run this command: assoc .hta=htafile
                                   ftype htafile="%SystemRoot%\System32\mshta.exe" "%1" %*

This will restore the correct file association for .hta files.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[CMassimo]

Hi sorry but I did not have a possibility to use my PC until today. Unfortunately, the mshta.exe file cannot be found in the C:\windows\system32 folder so neither solution works. I have no idea why it is not there.

[VikramTheGreat]

Hi @CMassimo,

Thank you for letting me know. Sorry to hear that you still have an issue.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon in the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support

[CMassimo]

Hi, I had a chance to move to the 24H2 version of win11 and now the exe file is the correct folder. Therefore the software now is working correctly. Thanks a lot for your help. Have a nice day.

[VikramTheGreat · Accepted solution]

Hi @CMassimo,

That's great to hear! I'm glad the update to Windows 11 24H2 resolved the issue and the software is now working as expected. Thanks for the follow-up, and I appreciate you taking the time to share the outcome.
 

If you need help with anything else down the line, feel free to reach out. Have a wonderful day! 😊

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat