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Locked

‎09-09-2024 08:09 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw

My printer is stuck on a screen "A problem has occurred with one of the printer's critical system files. A printer update will be installed to fix this problem." I have tried the steps I have seen in other threads that involve unplugging the printer for 60 seconds, but that does not help. I am hoping to get step-by-step instructions for performing a "semi-full reset" on the printer to bring it back to life.

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