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‎11-17-2025 09:05 PM

HP Recommended

I have had my new printer almost 7 months now. I've been having a continuing problem with it. It keeps wanting to print from tray 2. I first set it up in the software on my computer to select tray selection to automatic. That did not work so then I set it to print from Tray 1. That doesn't work either, still prints from tray 2. I've select it to print from tray 1 both in the printer setting and the software on the computer, that doesn't work either. Seems like the only way i can get it to work on tray 1 is to remove tray 2. Very frustrating. I keep tray one almost full of paper and tray 2 low on paper on purpose. It kept telling me that the paper tray was low, this is before I realized it was printing from tray 2. Even when I'm put photo paper in tray 1 and select tray one in the setting it still prints photos on tray two with pain paper in it. This is where it's really frustrating when printing photos, just wasting paper and ink. Seems to me it a software problem but I don't know for sure. Other than this one problem the printer works well. What can I do to fix this?

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