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‎03-09-2020 07:30 AM

HP Recommended

i have just opened the printer M148dw and on it.

now the error have been come on screen that install the drum but the drum is inside the printer . please guide me 

1 REPLY 1

‎03-09-2020 12:40 PM

HP Recommended

Hi,

Try removing the Cartridge and the Imaging Drum, then re-seat the drum to make sure it is correctly seated and check if you may see any difference.

 

You may follow the below steps with pictures to install the drum in your printer:

https://support.hp.com/in-en/document/c06140457

 

If it doesn't help, please contact HP Support in the UK to get additional support options, as a drum or printer replacement might be required:

https://support.hp.com/gb-en/contact-hp/product/hp-laserjet-pro-mfp-m148-m149-series/21996897/model/...

 

Shlomi



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