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‎12-08-2020 06:48 AM

HP Recommended
Product: Color LaserJet Pro M479dw
Operating System: Microsoft Windows 10 (64-bit)

The printer has the latest software 48.4.4588 and firmware 002_2014A.

The latest version of Windows 10x64 is used with all updates.
To work with PDF files, the Adobe Acrobat Reader and Adobe Acrobat Reader Pro programs of the latest versions are used.

When you try to print, an error message 21.00.00 appears on the printer screen and a blank sheet comes out of the printer. Restarting the printer does not help.

Moreover, if you open a PDF document in Google Doc, then it is printed without problems. There is also no problem with printing documents in Microsoft Word 2019.
What can be done to be able to print in a native application for working with PDF files?

Category:
4 people had the same question
3 REPLIES 3

‎01-14-2021 11:14 PM

HP Recommended

It was possible to find out that the reason is the limitation of color printing. If color printing is not disabled, it will print correctly everywhere. Obviously some kind of flaw in the HP drivers.hp.png

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‎01-14-2021 11:18 PM

HP Recommended

Works correctly only with drivers built into the drive in the printer. Those that from the HP website do not work correctly after disconnecting the printer, you have to reinstall each time.

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‎01-14-2021 11:24 PM

HP Recommended

It was possible to find out that the reason is the limitation of color printing. If color printing is not disabled, it will print correctly everywhere. Obviously some kind of flaw in the HP drivers.hp.png

Was this reply helpful? Yes No
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