Problem with printing queue on Mac

Julia94 · ‎04-06-2021

Hello, I got a new Macbook and when I've tried to install my printer it didn't work. It is still working on my old Mac (both use OS Big Sur). On the first one I installed downloading the drive from the website on 2017, but now the driver is not available anymore.

I tried to install via HP Smart app, it says the printer is ready but when I try to print, it opens the print queue and then shuts down without any message and it doesn't print.

I've run the diagnostic tool on the smart app, it said it couldn't fix the problem on the print queue.

My printer is not compatible with the air print for what I know.

I'm very frustrated, can you help me fix it?

Julia94 · ‎04-06-2021

I have followed the instructions on this link and it worked!

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-installing-older-HP-Printers-o...

In case anyone as the same problem.

Thank you.