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‎09-19-2026 04:15 PM

HP Recommended

Hi there. I have a Smart Tank 500. When I connect it via USB to a MacBook (macOS 12.6.2) and install the driver, it shows up as a basic printer, images print in black and white, and options for paper type, quality, and so on are missing. What can I do? I was recommended the L5_1657 driver—is that actually the right solution?

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3 REPLIES 3

‎09-19-2026 09:41 PM - edited ‎09-21-2026 05:05 AM

HP Recommended

Hi @andrewsb2,

Please follow steps from the next video to reset printer system on Mac:

>> https://www.youtube.com/watch?v=ifpwzokW-Qo

  •  

* Click YES   to say thank you, 

ferRX.

_

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

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‎09-20-2026 08:50 AM

HP Recommended

Thanks for your reply; I managed to install it and it prints. Unfortunately, it doesn't print in color; the tones come out dark—albeit high quality—and everything looks dull, even though the ink levels are optimal. I would appreciate any solution.

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‎09-21-2026 05:07 AM

HP Recommended

Hi @andrewsb2 

Try to install with the next Apple Smart Tank basic driver:

(1) Connect your printer with USB cable:

  •  ferRX_0-1789988274708.png

(2) Then install the next software driver:

* Click Accepted as Solution when question is answered.

ferRX.

_

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

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