Problems printing specific photo sizes and white lines on the photos

[SamJ70]

I purchased a HP Envy 7134  printer this morning and I cant seem to get it to print off a 6x4 photo.  I chose the 6x4 size paper option in the HP Smart APP and Photo Size is showing as full size,  but its printing out with a white margin all the way round the photo, with just under a centimeter too short off 6" on one side.  

The photos also have thin one lines going down them.  I've tried two different types and sizes of photo paper, and get the same result.

Any ideas?

[Dragon-Fur]

@SamJ70 

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What the printer can do:

Product Specifications for the HP ENVY Photo 7134 All-in-One Printer (Z3M48B) 

and

Media Size (facet)	Letter; A4; B5
Media Sizes Custom (imperial)	3.85 x 8.5 to 5 x 12.2 in
Media Sizes Custom (metric)	97.79 x 215 to 127 x 309 mm
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers, Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	18 to 22 lb
Media Weight Recommended (metric)	70 to 90 g/m²
Media Weights Supported, By Paper Path (Imperial)	16 to 80 lb
Media Weights Supported, By Paper Path (metric)	Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP Photo Paper: up to 300 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

Note:

Borderless printing is supported

Borderless is likely only supported on Photo paper and perhaps Brochure paper.

Borderless Printing

Yes (up to 8.5 x 11 in, 216 x 297 mm)

What to do?

Print out a Quality test print and compare the results.

Test print should not have "lines" or imperfections.

Open User Guide

Page 109

To print a printer report

1.  From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( Setup ).

2.  Touch Reports .

3.  Select a printer report to print.

NOTE:  For information about how to print a wireless test report, see Test the wireless connection

Reference

No black ink, wrong colors, other print quality issues

Sample test print with added border (Bordering is not part of the original test print)

Test_Photo_Image_1

What else?

If you are using "Best Quality", back off and print at Normal quality.

What else?

If using HP Smart for Windows -

Select paper size, paper type, photo size

Consider:  Select "Crop" as opposed to Fit

In More Settings > select a shortcut, adjust / verify settings > Click OK to leave that menu

When ready, Click to Print

Example - HP Smart - Windows - Simple Photo Print - Borderless

HP_Smart_W10_Borderless_Print_4x6_2

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• HP Smart requires that you be signed into the application with your HP Account credentials.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7134 All-in-One Printer 

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