Problems with claim code and web services on Deskjet 3760

[Kittyj]

During set up of a new printer, details above, I tried to add the printer to my HP ink plan I was asked for a code. followed instruction to print out code, print out did not include ePrint address or code. Followed more online instructions to check setting in Web Server but on getting to the page most actions are password locked. NO passwords were set during set up so how do I unlock these settings. This is a home system and there is no administrator on the system. Been back and forth to seek help on virtual platforms but no answers anywhere.

[Betty0610 · Accepted solution]

@Kittyj

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

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Thanks!