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‎07-10-2025 06:44 AM

HP Recommended

Hello, I've always been connecting my laptop via Wifi to my printer, but after I recently updated the laptop, it won't work anymore. Now I can't even connect the printer to my phone, which was also possible before, but it must have something to do with the update since the problem appeared right after the update. Does someone know a solution for this?

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1 REPLY 1

‎07-11-2025 06:59 AM

HP Recommended

@lokepjo2, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're having trouble connecting to your printer via Wi-Fi after a recent laptop update, and now even your phone can't connect. This issue is often related to driver or network setting changes introduced during system updates. Let's walk through the steps to get your printer working again:

Uninstall and Reinstall the Printer Software

  • Disconnect the printer from your computer and Wi-Fi.
  • Go to Settings > Apps > Installed Apps, find your HP printer or HP Smart, and uninstall it.
  • Open Control Panel > Devices and Printers, right-click your printer, and select Remove Device.
  • Restart your computer.

Restore Printer Network Settings

  • On the printer, reset the network settings:
    • Touchscreen models: Go to Wireless > Settings > Restore Network Settings.
    • Non-touchscreen models: Press and hold the Wireless and Cancel buttons until the power light blinks.

Reinstall the Latest Software

  • Visit 123.hp.com and enter your printer model to download the latest drivers and HP Smart app. HP Smart
  • Follow the on-screen instructions to reconnect your printer to Wi-Fi and your laptop.

Reconnect Your Phone

  • Ensure your phone is on the same Wi-Fi network.
  • Reinstall or update the HP Smart app from the App Store or Google Play.
  • Open the app and add your printer again.

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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