Product: HP Photosmart C6180 Printer - INK FAILURE- won't initialize

[cloudyday2]

Product: HP Photosmart C6180 Printer

Just received a brand new c6180 printer in box that I bought off ebay to replace a c6180 that I had that went bad. I love this printer so that is why I bought a new one. I followed the initial set up and it came up that the ink had expired. So I installed new ink that I had that has not expired. Then I got a message that I can't use these and I have to use the original ones to first set up printer. So I reinstalled original and it came up expired again, so I was prompted to push OK and I did. Now all it says is (Initialization Resuming, The one-time initialization process is resuming) and it is was like that for over an hour. I then went and reset the printer and tried again and it has been another hour and still saying the same thing with the orange exclamation mark flashing also.

[Echo_Lake]

@cloudyday2

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that you are getting an error Ink System Failure and print won't print. 

• Did you make any changes to your printer?

Try the steps recommended below.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

• Turn on the printer.
• Wait until the printer is idle and silent before you continue.
• Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
• Remove the ink cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
  NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• If you receive a prompt to print a calibration page, do so.
• If you disconnected the USB cable, reconnect it to the rear of the printer.
• Try to print. 

Also, try checking with a different cartridge on your printer. Refer to this article to know more information about 0xc errors on your printer.

If the issue still persists after trying out the steps it is a hardware issue with your printer. Please contact HP support for service options. Link to contact HP.

Hope this helps! Keep me posted for further assistance.
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