The printer has been displaying a message that a product update is available.
The update downloads, the printer says it is updating and not to power off, after a moment a message appears to say that the product update has been installed successfully please wait while the printer restarts.
Now an HP logo appears for a moment, the printer then displays a contrary message to say that the update was unsuccessful, the printer then restarts again and displays a final message saying again that the update was unsuccessful and to try again manually.
This cycle repeats. I can still print for the time being.
I have now had an email from HP to advise that if I don't update my printer in the next few weeks, my ink subscription will end.
Can anyone help as I simply cant get the update to install successfully?
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