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‎12-18-2024 08:55 AM

HP Recommended

I have an HP OfficeJet 9010 (and also an HP OfficeJet 8720) that are now connected to a new Windows 11 Laptop. The system recognizes each of the printers but it prints slowly and missed characters when it prints. Switching back to a Windows 10 laptop makes all the issues go away, so it is driver related. I cannot find the proper drivers or installation procedures for either one. The printers are connected by USB. Please provide any suggestions...thank you  

5 REPLIES 5

‎12-18-2024 02:19 PM

HP Recommended

Hi @Furlong1 

For Officejet 9010 install the next driver:

>> https://support.hp.com/us-en/drivers/swdetails/hp-officejet-pro-9010-all-in-one-printer-series/23903...

and for Officejet 8720 install the next drivers:

>> https://support.hp.com/us-en/drivers/swdetails/hp-officejet-pro-8720-all-in-one-printer-series/model...

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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‎12-19-2024 01:56 PM

HP Recommended

Thank you for the response.  I started to run the downloads in the order you suggested for the HP printer 9010, but came up with the error below:

 

Furlong1_1-1734641669138.png

I attempted to run this as an Administrator (which I already am, as there are no other users on the PC) and it still failed. Windows 11 does not show a "PlugPlay " program in the list of services, which was a suggested solution when I researched it further. The bottom line is that I believe the links provided to me were probably the proper drivers to install but I CANNOT install them. Any further assistance would be greatly appreciated!  

1 person found this reply helpful
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‎12-20-2024 05:12 PM

HP Recommended

Hi @Furlong1 

 

Looks like the Windows laptop systems is missing some configurations.

 

First things first, what model is you Laptop system ?  HP, Dell, Lenovo ?

 

Try with the next steps in video:

>> https://www.youtube.com/watch?v=eWgB7_nY1Y4&ab_channel=HPSupport

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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‎12-22-2024 08:32 AM

HP Recommended

It is a Microsoft Surface Laptop 7th edition 64 bit OS Windows 11 Home version 24H2 

1 person found this reply helpful
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‎12-23-2024 12:06 AM

HP Recommended

Hi @Furlong1 

Thanks for giving more information 😊

 

Alright, then try to install the next driver:

 

 

2.  Then use the Add Printer from Windows > Configuration > Printers > Add Printer.

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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