• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-18-2024 08:55 AM

HP Recommended

I have an HP OfficeJet 9010 (and also an HP OfficeJet 8720) that are now connected to a new Windows 11 Laptop. The system recognizes each of the printers but it prints slowly and missed characters when it prints. Switching back to a Windows 10 laptop makes all the issues go away, so it is driver related. I cannot find the proper drivers or installation procedures for either one. The printers are connected by USB. Please provide any suggestions...thank you  

5 REPLIES 5

‎12-18-2024 02:19 PM

HP Recommended

Hi @Furlong1 

For Officejet 9010 install the next driver:

>> https://support.hp.com/us-en/drivers/swdetails/hp-officejet-pro-9010-all-in-one-printer-series/23903...

and for Officejet 8720 install the next drivers:

>> https://support.hp.com/us-en/drivers/swdetails/hp-officejet-pro-8720-all-in-one-printer-series/model...

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No

‎12-19-2024 01:56 PM

HP Recommended

Thank you for the response.  I started to run the downloads in the order you suggested for the HP printer 9010, but came up with the error below:

 

Furlong1_1-1734641669138.png

I attempted to run this as an Administrator (which I already am, as there are no other users on the PC) and it still failed. Windows 11 does not show a "PlugPlay " program in the list of services, which was a suggested solution when I researched it further. The bottom line is that I believe the links provided to me were probably the proper drivers to install but I CANNOT install them. Any further assistance would be greatly appreciated!  

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-20-2024 05:12 PM

HP Recommended

Hi @Furlong1 

 

Looks like the Windows laptop systems is missing some configurations.

 

First things first, what model is you Laptop system ?  HP, Dell, Lenovo ?

 

Try with the next steps in video:

>> https://www.youtube.com/watch?v=eWgB7_nY1Y4&ab_channel=HPSupport

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No

‎12-22-2024 08:32 AM

HP Recommended

It is a Microsoft Surface Laptop 7th edition 64 bit OS Windows 11 Home version 24H2 

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-23-2024 12:06 AM

HP Recommended

Hi @Furlong1 

Thanks for giving more information 😊

 

Alright, then try to install the next driver:

 

 

2.  Then use the Add Printer from Windows > Configuration > Printers > Add Printer.

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.