Proxy Server address

[ColinPD]

I get an error message "Cannot print. Connect to the internet to continue printing with HP Instant Ink cartridges. The issue seems to be with a Proxy Server Address?

[TEJ1602]

@ColinPD, Welcome to HP Support Community!

Follow the steps below to isolate and resolve the issue-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

If you still have issues, follow the steps from the document HP Printers - Cannot Connect to Web Services.

Hope this helps! Keep me posted. 

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