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Locked

‎09-18-2023 06:55 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

Help. There is a question mark displayed on my HP 7855 printer. How can I get rid of it?

Category:
1 person had the same question
1 REPLY 1

‎09-21-2023 07:38 PM

HP Recommended

Hi @dharris57,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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