Question mark showing in place of printer now

[macgirl2]

Now showing a "?" in place of printer icon now. Not sure what happened but cannot find to add back to dock. I removed printer and added back and no luck. Any thoughts? 

[Raj_05]

Hi @macgirl2,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with the printer icon on your dock, there are a few steps you can try to troubleshoot and resolve the problem.

Restart Your Computer: Sometimes, a simple restart can resolve connectivity or display issues. Try restarting your computer and check if the printer icon reappears.

Check System Preferences: Ensure that your printer is properly set up in the System Preferences on your Mac.

• Open "System Preferences" from the Apple menu.
• Select "Printers & Scanners."
• Make sure your HP OfficeJet Pro 9025 is listed in the left-hand column. If it's not, click the '+' button to add it.

Check Dock Settings: Confirm that the printer icon is not hidden or restricted in your dock settings.

• Right-click (or Control-click) on an empty space in your dock.
• Hover over "Options" and check if "Keep in Dock" is selected for your printer. If not, select it.

Reset Dock Preferences: You can try resetting the Dock preferences. Please note that this will reset the dock to its default settings, so any customization will be lost.

• Open Terminal (you can find it in Applications > Utilities).
• Type the following command and press Enter:

defaults delete com.apple.dock; killall Dock

• After executing this command, your Dock will restart, and the printer icon may reappear.

Reinstall Printer Drivers: It's possible that the printer drivers are corrupted. Reinstall the printer drivers by removing the printer and then adding it back.

• Open "Printers & Scanners" in System Preferences.
• Select your printer and click the '-' button to remove it.
• Click the '+' button to add the printer again and follow the on-screen instructions.

Check for Updates: Ensure that your macOS and printer drivers are up to date. Sometimes, updating your operating system or printer drivers can resolve compatibility issues.

• Go to the Apple menu > "System Preferences" > "Software Update" to check for updates.

Remember to check the HP website for any firmware updates or additional troubleshooting steps specific to the HP OfficeJet Pro 9025.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support